By Marcia Layton Turner
When it comes to making a positive impression on customers and prospects, don't forget your office bathroom. At some point most people will have to visit it, and you don't want them coming away with a negative reaction to it or your business.
Here are some tips for ensuring your office bathroom reflects how well you care for your customers and employees.
Make It Sparkle
Putting a lot of effort into ensuring your restroom is clean says a lot about your company, according to Jim Rogers, a product specialist with a public restroom equipment manufacturer. "Cleanliness is key," he says, because it suggests attention to detail. You want your business to be known for staying on top of everything, not for being lax when it comes to germs. So make sure the floor is free of loose paper, all fixtures are shiny clean and mirrors are streak-free.
Properly Light It and Add Music
Although dark woods can make a space feel upscale, it's best to lighten and brighten restrooms for your employees and clients. That means ensuring overhead lights are working properly and that the space is fully illuminated. Painting the walls a lighter color also helps brighten the area.
To enhance the ambiance, consider piping in soft music. It adds a touch of class to any restroom and can make visitors feel more at ease.
Provide Supplies and Pay Attention to Scent
Keeping an eye on soaps, lotions and other incidentals your guests may need during their visit to your office restroom can also have a positive effect.
Having the restroom regularly cleaned will help ensure employees enjoy a fresh scent upon entering, but you can also install an air freshener to infuse the space with a light, citrus aroma.
Most public restrooms have partitions separating individual bathroom stalls that are 55 to 60 inches tall and 12 inches from the floor. However, the trend today is toward taller panels and more privacy, says Rogers. "More companies are asking for 72-inch minimum," he says, while others are installing floor-to-ceiling partitions for complete privacy.
Serve the Disabled
Any ADA-accessible stalls should be outfitted with a properly functioning ADA hinge, meaning that the door shuts automatically behind the occupant. Rogers finds that many hinges are not installed properly, making it inconvenient for visitors with disabilities to latch behind them.
Fix All Your Fixtures
While having the latest technology helps make a positive impression, as it's human nature to want what's new, says Rogers, it's really more important that all toilets, sinks, hand dryers and lights are clean and working properly. Having a shower available for employees who want to bike to work or work out at lunch shows your business encourages physical fitness. Another feature that can boost the overall impression of a restroom is a full-length mirror, either on the wall or behind each stall door, says Rogers.
Providing a space that is clean, well-lit, well-stocked and fully operational reinforces that the company is looking out for its employees and customers, explains Rogers. "It's clear that they're being thought of," he says, and that leaves restroom guests feeling taken care of.